Netherlands Authority for Consumers and Markets (ACM) imposed periodic penalty payment of 15,000 on Enstroga that continued terminating the supply of energy to customers that did not agree with changes to their fixed-rate energy contracts, despite Authority’s prior intervention.
In addition to receiving letters from Enstroga, some of Enstroga’s customers have also already received letters from their local distribution system operator (Enexis, Liander, Stedin, Enduris, Coteq, Rendo or Westland Infra) which notifies that consumer no longer have a contract with an energy supplier, meaning no energy supplier is linked to their address anymore. ACM recommends consumers that have received such letters from their system operators to take this call into account and to look for a new energy supplier since Enstroga does not answer the calls of consumers. By doing so, they will, in any case, be ensured supply of natural gas and/or electricity.
(ACM -02.11.2021)
NAZALI TAX & LEGAL