The Netherlands Authority for Consumers and Markets (ACM) has published the annual Energy Monitor 2021 that reveals significant findings on competitive structure of electricity market at retail level.

The prominent findings of the study are as follows;

• Consumers can save up to 400 euros a year by switching energy suppliers and thus make their energy supply more sustainable.
• Over a quarter of all Dutch households (27%) switched energy suppliers between April 2020 and April 2021. The number of switchers has thus stayed almost the same as last year. Another 18% of consumers switched energy suppliers in the past three years, and 8% of all households has adjusted their contracts with their current suppliers. 
• Besides saving money, consumers are considering the sustainability side. In fact, 78% of consumers take out energy with a green energy label. Approximately a quarter of consumers have smart thermostats and/or solar panels on their roofs. An overwhelming majority of consumers (81%) already have sustainable upgrades, such as cavity wall insulation, roof insulation, or HR++ glass insulation at their homes.
• The number of consumers that indicate that they were informed about price changes a month in advance has decreased from 55% to 47%. This is a very low level for consumers who were informed about price changes.
• Thus, the ACM put in place a procedure that allows consumers to act. According to that, consumers that were not informed by their energy suppliers on time or not at all, will now be able to file a report.

(ACM – 01-06-2021)

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